Figleaves Reviews

I found them to have great service

I returned a couple of items to Figleaves about 3 weeks ago. I heard nothing and 3 days ago, having read recent trustpilot reviews, felt trepidation. However, I contacted Simply Be on their chat - they gave me a link to a Figleaves form - I heard back within a day - I provided evidence of the return (Royal Mail tracked delivery and the returns form) - Figleaves have now confirmed they’ve refunded the monies. Seems decent enough service on this occasion.

AVOID AVOID AVOID

Experiencing the same as the below reviews. Returned 2 parcels containing over £80 worth of goods, 2.5 weeks ago and not heard anything from Figleaves.

Tried to follow up in many different ways and have got no where. Thought I was getting somewhere by contacting them through Facebook Messenger but I followed what they asked me to do and have still been ignored.

Please note Figleaves/Simple Be - I will be taking this further as this is fraud.

I returned my items over 3 weeks ago via My Hermes pick up service and no one in the company can tell me where my parcel is. When I try to phone or email they just tell me they can not even find my account let alone my return (after being on hold for over half an hour) and pass me on to another company/department, they pass me round and then tell me someone will be in touch via email. They then email back with another email address to sent my query to, and we go round in a new circle. No one seams to care at all. All I want is my refund and to talk to someone that can help.

Absolute scam.
Returned items over two weeks ago, no refund processed at all! So now they have their stock back and my £55. Customer service is also non existent with Figleaves or SimplyBe! Absolutely vile, I am contacting action fraud.

I have returned several items on Feb 26 th via a Hermes drop off shop , and still NO REFUND. IMPOSSIBLE TO GET HOLDOF THEM AS THEY HAVE CHANGED COMPANIES AFTER GIVING THEM MY MOB NUMBER AND E MAIL ADDRESS. Rubbish customer service

I ordered two items that did not fit. I returned them with the return label through the post office. This is now 5 weeks ago and I am being told my post office receipt is not sufficient to track the parcel and I will not get my refund! Am outraged and will never order through figleaves again!

Very poor inventory limited sizes in most items

Not great customer service. The strap on my dress broke on the first wear in the first lockdown. I wasn't able to get to a post office to return it right away. They didn't offer any apology or compensation. They just said return it within the given time or else.... I mean, should a dress break on first wear? No and it wasn't their fault as it was by Seafolly but they could have expressed it better.

They were just not very pleasant to deal with and not what I would have expected

I have been ordering online with figleaves a few times over the years (last one was in January this year). I havent had any problems with the merchandise. The delivery has always been prompt and correct.

I haven't had the need to contact customer services as I haven't had any problems with my order.